On an iPhone, iPad or iPod touch tap the menu icon on the toolbar (three horizontal stripes) and tap Report a Problem.On a Mac click Report a Problem in the Help menu.The best method to contact us is to use the built-in problem reporting facility of the app, which will give us lots of information to handle your case effectively: If you don't understand something in this guide, or if you have trouble establishing the connection, ask us. At which point everything will look swift and simple! Thus we highly recommend to carefully study this short guide and the linked materials, and follow the outlined procedures by the word until you gain working knowledge with the app. Several aspects of connecting a camera (such as Canon's Wi-Fi pairing procedure or Apple's privacy permissions) are not under our control and are unfortunately far from intuitive. ShutterCount is a specialized tool that, although as easy to use as possible, requires some knowledge on your part to function properly.
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